Wassim ZARGAYOUNA
Phone (WhatsApp): +216-27516009
Email: wassimzargayouna@gmail.com
IT Manager with 9 years of experience, I am the IT process pilot within the "Alpha Engineering & Alpha Technology" group (I follow its performance and I watch over the implementation of improvement actions)
I am also responsible for setting up and maintaining IT infrastructure ("Servers, Cloud, O365, VPN, LAN, WAN, VOIP", ERP ...) and technical support and IT project management "Hybrid Methodology" (Coordination, Coaching, Planning, Monitoring, Reporting).
I like to provide IT solutions to improve the velocity of the business.
PROFESSIONAL EXPERIENCE
IT Manager
Alpha Engineering International • sousse
MAIN TASKS:
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Manage the "Information Technology" process.
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Develop and implement policies and procedures.
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Perform risk assessment (IT and Date security).
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Ensure the budgetary management of the IT department.
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Monitoring and validation of project schedules.
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Monitoring and validation of project reports (Scurve, Burndown chart, Burnup chart).
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Animate the Daily Briefing session
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Manage recruitment in the IT department.
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Plan and animate internal IT and self-Management training.
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Evaluation of the members of the IT team.
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Ensure the good functioning of the IT network (LAN, WAN, VPN).
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Ensuring and monitoring the security of data.
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Ensure the technological intelligence "Hardware and Software" in order to propose improvements for the evolution of the hardware and the software used.
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Ensure preventive and curative maintenance of computers & server equipment.
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Ensure digital backup of all existing data on the server in accordance with the digital backup procedure.
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Create and update the websites.
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Ensure the achievement of objectives.
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Ensure compliance of the IT with adopted standards.
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Deal with the IT process non-conformities (brainstorming and 5 whys method) including customer complaints.
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Follow-up of corrective, preventive, and improvement actions.
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Carry out internal IT audits.
QUALITY TASKS:
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Actively participate in the improvement of the Quality Management System by proposing improvement actions
HSE TASKS (Health Safety Environment):
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Detect and assess security risks.
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Show staff, new recruits, and guests the basics of Safety "Safety Induction":
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Detect and assess environmental risks
2012 - Present
EDUCATION
Bachelor of technology in Information Technology
The Higher Institute of Technological Studies - Sousse
2010 - 2007
SKILLS & EXPERTIES
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IT: Network administration (management and monitoring), Server management, System Administration, Linux Server, Samba server (file server), Microsoft Windows Server, DHCP Server, SQL Server Management Studio, Microsoft Office, Office 356, MS Teams, SharePoint, FTP, SFTP, Adobe Photoshop, WordPress, Joomla, VMWare, ESXI, Cisco routers, Operating Systems, Technical Support.
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Project Control: Agile "JIRA”, Scrum, Primavera P6, Microsoft Project, Project scheduling, Project management, Management reporting, Cost control, Oracle Aconex (Project document management).
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Quality: ISO 9001, ISO 45001, ISO 14001, ISO27001, ISO27002, Internal audits, Implementation of a QHSE management system
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Soft: Remote collaboration, creativity, sense of innovation, spirit of initiative, learning to learn, knowing how to adapt, composure, versatility.
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Languages:
French - Fluent
English - Intermediate
CERTIFICATIONS AND LICENSES
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Professional Scrum Master PSM1 (On Going)
April 2022
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Agile Project Management
April 2022
(Google Agile Project Management Certificate)
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Agile with Atlassian Jira
January 2022
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System Administration and IT Infrastructure Services
December 2021
(Google IT Support Professional Certificate)
Ethical Hacking for beginners (Cybersecurity)
November 2021
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Training: Meeting management and decision-making
January 2015 to Present
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Training: Objective strategy and conflict management
January 2015 to Present
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Certified Internal Auditor (CIA)
Avril 2018 to April 2021
Internal Auditor ISO 9001 :2015 (TÜV)
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Requirements and principles of the standard ISO 9001: 2015 (TÜV)
March 2018 to Present
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Standards requirements ISO 9001: 2015: ISO 14001: 2015 and ISO 45001 :2018
November 2018 to Present
Training in standards requirements ISO 9001: 2015; ISO 14001: 2015 and ISO 45001: 2018 as part of the project to set up an integrated QHSE management system within ALPHA ENGINEERING INTERNATIONAL & ALPHA TECHNOLOGY
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Basic first aid training
January 2019 to Present